I am a 55-year-old man who has eaten no meat or meat products for six years (for welfare reasons) until recently. During this period I have regularly purchased Tesco raspberry and white chocolate meal replacement bars. But Tesco has recently replaced the product. I have just eaten a new bar and found to my horror that it now contains beef, whereas the previous product had no beef. I last purchased the old product at the end of March when it was £3.60 for three, but now it is £4 for four – although the weight of each bar is the same at 60g. The old product was “ultra slim” while the replacement is “slim”. Beef is disclosed in the small print ingredients list – allergens are highlighted, but meat isn’t. Tesco customer services offered a refund and £10 for the upset, which I think is an insult.
GL, Shrewsbury, Shropshire
We felt your pain but are tempted to proffer the “should have gone to Specsavers” advice. We double-checked with Tesco which said this product has always contained beef. It says: “We work hard to make our food labelling clear and comply with all regulations and legal requirements, so are sorry to hear of GL’s concerns. We clearly label all our vegetarian products and this one has never had the ‘suitable for vegetarians’ logo on the packaging.”
It makes the refund and offer of £10 look generous …
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